writingOfficial
Official Provider SkillView repo
Draft a knowledge base article from a resolved issue or common question. Use when a ticket resolution is worth documenting for self-service, the same question keeps coming up, a workaround needs to be published, or a known issue should be communicated to customers.
Files1 files
SKILL.md352 lines
Loading editor…
Install
RecommendedOne command — your agent picks it up automatically.
Select an AI agent above to see the install command.
or
Manual Install
More stepsDownload the file and paste it into your agent's system prompt.
Skill details
Versionv1.0.0
AuthorAnthropic
Categorywriting
Skill IDanthropics/knowledge-work-plugins/customer-support/skills/kb-article
Related skills
Accessibility ReviewRun a WCAG 2.1 AA accessibility audit on a design or page. Trigger with "audit accessibility", "check a11y", "is this accessible?", or when reviewing a design for color contrast, keyboard navigation, touch target size, or screen reader behavior before handoff.Account ResearchResearch a company using Common Room data. Triggers on 'research [company]', 'tell me about [domain]', 'pull up signals for [account]', 'what's going on with [company]', or any account-level question.Account ResearchResearch a company or person and get actionable sales intel. Works standalone with web search, supercharged when you connect enrichment tools or your CRM. Trigger with "research [company]", "look up [person]", "intel on [prospect]", "who is [name] at [company]", or "tell me about [company]".AnalyzeAnswer data questions -- from quick lookups to full analyses. Use when looking up a single metric, investigating what's driving a trend or drop, comparing segments over time, or preparing a formal data report for stakeholders.ArchitectureCreate or evaluate an architecture decision record (ADR). Use when choosing between technologies (e.g., Kafka vs SQS), documenting a design decision with trade-offs and consequences, reviewing a system design proposal, or designing a new component from requirements and constraints.Audit SupportSupport SOX 404 compliance with control testing methodology, sample selection, and documentation standards. Use when generating testing workpapers, selecting audit samples, classifying control deficiencies, or preparing for internal or external audits.